the task
To drive retention for the 32 million DoorDash customers, the Dashers and Merchants.
INFORMED IMAGINATION
Local connections
Pushing the benefits of DoorDash and bringing its strong brand to the surface, we demonstrate how DoorDash supports its local community for everyone.
visible data
Driving habits
Using behavioral insights to drive engagement to increase frequency of use. Then layering on top real time data signals to deliver highly personalized and timely communications.
visible tech
We use tech capabilities to build dynamic emails delivered quickly and efficiently.
By pushing the tech capabilities that DoorDash has developed, we create a seamless experience for all their audiences.
results
How CXM lit the fuse for DoorDash
We increased engagement and retention across all audiences.
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